Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Network Optimization: Mapping Critical Applications to Techniques
Within recent years, Application Delivery Optimization (ADO) has grown into a crucial practice for enterprise IT organizations attempting to understand, control, and ensure the reliability and security of traffic across their networks. As the use of ADO becomes more prevalent, it becomes imperative to devise a set of guidelines to follow when implementing it. Doing so will prevent headaches in the future by ensuring the chosen solution is the best choice for the organization.