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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
The New World of IT- Connected, Strategic and Efficient
The role of information technology is shifting dramatically. This shift affects how businesses connect with customers and enable their employees. This shift also affects business agility. Join Robin Gareiss, executive vice president and founder of Nemertes Research, as she discusses how business and technology leaders must rethink traditional business practices, reorganize to better position IT in the organization, and ultimately capitalize on technology innovation.
Don't let the new world of IT catch you by surprise. Check out these short 10-minute, on-demand videos today and learn how to harness the power of technology innovation to reduce costs, increase revenue, and improve productivity.