If you’re like most IT professionals, you’ve noticed that your roster of third-party providers continues to grow.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Enterprise Connect 2015 proved a popular venue for contact center and customer engagement announcements.
At the 25th anniversary Enterprise Connect this week in Orlando Microsoft took a bit of a gamble, walking away from the “Lync” name for its unified communications platform that it had adopted just
Optimizing Application Delivery: Architecting For Service Delivery Management
Application delivery optimization (ADO) is the design of networks and systems to guarantee appropriate, effective application delivery in the distributed and mobile world. Effective delivery encompasses application availability and performance. Appropriate delivery encompasses aspects of security, especially access control, to ensure that services are delivered only to the correct parties in the increasingly perimeterless world. Writ large, ADO touches on everything from application architecture to WAN provisioning. Practically, the focus is most often on application delivery controllers, WAN optimization, and associated monitoring and management systems, systems that detect and correct the performance problems created by application architectures, code shortcomings, server and desktop limitations, and WAN problems. We take a holistic perspective, and note that ADO is at the confluence of many IT architectures. IT staff in server and application management, data center network management, desktop management, security and risk mitigation, and WAN management have to look at their problems as related and approach solving them together. Choices can be made tactically, with respect to a single perspective, or strategically, looking across several. Staff should be preparing to be what IT will need in the future: application delivery architects, application delivery managers.