Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
Optimizing Application Delivery: Architecting For Service Delivery Management
Application delivery optimization (ADO) is the design of networks and systems to guarantee appropriate, effective application delivery in the distributed and mobile world. Effective delivery encompasses application availability and performance. Appropriate delivery encompasses aspects of security, especially access control, to ensure that services are delivered only to the correct parties in the increasingly perimeterless world. Writ large, ADO touches on everything from application architecture to WAN provisioning. Practically, the focus is most often on application delivery controllers, WAN optimization, and associated monitoring and management systems, systems that detect and correct the performance problems created by application architectures, code shortcomings, server and desktop limitations, and WAN problems. We take a holistic perspective, and note that ADO is at the confluence of many IT architectures. IT staff in server and application management, data center network management, desktop management, security and risk mitigation, and WAN management have to look at their problems as related and approach solving them together. Choices can be made tactically, with respect to a single perspective, or strategically, looking across several. Staff should be preparing to be what IT will need in the future: application delivery architects, application delivery managers.