Last week, Genesys announced its new native Skype for Business (formerly Lync) integration.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Genesys' Native Skype for Business Connector Means Another Contact Center Option for Organizations Standardizing on Microsoft Voice
So, very few out there (at least, very few of those who run data centers) don't know that Windows 2003 is going the way of the dodo. Or rather, Microsoft support for 2003 is.
The evidence is all around us that wireless networks are rapidly replacing wired as the connectivity option of choice, and not just for mobile phones and tablets.
March 26, 2012
The increasing importance of mobility within the enterprise has forced companies to review their strategies in dealing with Mobile Device Management (MDM), application development, and general device support. IT staffs must address both strategic and tactical responsibilities for successful mobility implementations. But given the pace of change in products, capabilities, devices, and applications, many organizations are relying on third parties to handle the tactical, while focusing internal resources on the strategic decisions. This raises the following questions: Who should outsource? What should I outsource? What are the best practices when outsourcing? And for how long do I outsource? The key to success, though, is making sure the out-of-sight, outsourced functions don’t also become “out of mind.”
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