As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
March 26, 2012
The increasing importance of mobility within the enterprise has forced companies to review their strategies in dealing with Mobile Device Management (MDM), application development, and general device support. IT staffs must address both strategic and tactical responsibilities for successful mobility implementations. But given the pace of change in products, capabilities, devices, and applications, many organizations are relying on third parties to handle the tactical, while focusing internal resources on the strategic decisions. This raises the following questions: Who should outsource? What should I outsource? What are the best practices when outsourcing? And for how long do I outsource? The key to success, though, is making sure the out-of-sight, outsourced functions don’t also become “out of mind.”
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.
One of the most frequent questions I get in my discussions with our clients is “what should we do about Lync, is it ready to replace our PBX from vendor XXX”?