This week, software development firm Clarity announced the release of Clarity Connect version 4.0, the newest rollout of its contact center platform.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Blame Elton John.
There’s a new type of application on the market, and people are trying to figure out just where it fits.
See Nemertes Live!
March 26, 2012
The increasing importance of mobility within the enterprise has forced companies to review their strategies in dealing with Mobile Device Management (MDM), application development, and general device support. IT staffs must address both strategic and tactical responsibilities for successful mobility implementations. But given the pace of change in products, capabilities, devices, and applications, many organizations are relying on third parties to handle the tactical, while focusing internal resources on the strategic decisions. This raises the following questions: Who should outsource? What should I outsource? What are the best practices when outsourcing? And for how long do I outsource? The key to success, though, is making sure the out-of-sight, outsourced functions don’t also become “out of mind.”
You are currently viewing a Preview of this Content. Clients of this research can view the full content by logging in. Non-clients can view selected content by registering. To be able to view content based on your permissions, please register or login .If you are interested in becoming a full client, please contact Sales.