- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Cisco has announced plans to acquire Acano, a privately-owned provider of an on-premises platform fo
I must admit that when I heard the news that Mitel had announced plans to acquire Mavenir in March of this year I didn’t give it much thought.
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
March 26, 2012
The increasing importance of mobility within the enterprise has forced companies to review their strategies in dealing with Mobile Device Management (MDM), application development, and general device support. IT staffs must address both strategic and tactical responsibilities for successful mobility implementations. But given the pace of change in products, capabilities, devices, and applications, many organizations are relying on third parties to handle the tactical, while focusing internal resources on the strategic decisions. This raises the following questions: Who should outsource? What should I outsource? What are the best practices when outsourcing? And for how long do I outsource? The key to success, though, is making sure the out-of-sight, outsourced functions don’t also become “out of mind.”
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