If you’re like most IT professionals, you’ve noticed that your roster of third-party providers continues to grow.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Enterprise Connect 2015 proved a popular venue for contact center and customer engagement announcements.
At the 25th anniversary Enterprise Connect this week in Orlando Microsoft took a bit of a gamble, walking away from the “Lync” name for its unified communications platform that it had adopted just
Outsourcing Security: Hosted, Managed and Cloud
Outsourcing security is still mostly about focusing the work of in-house security staff on the more strategic areas of security. High-volume, generally untargeted attacks and nuisances like spam and corrupt emails could easily consume all available staff time, but they are not strategic and so are the most frequently outsourced. Cloud is the favorite option for these services, giving both simplicity and scalability; it displaces more traditional forms of hosted security. Managed security is more broadly used than traditional hosted though less than cloud, and is focused on offloading the most onerous in-house security tasks, such as managing and monitoring firewalls and IDS/IPS systems. Again, the goal is to focus in-house staff on more strategic pursuits.