Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
When Chuck Robbins succeeds John Chambers as CEO on July 26, what changes can competitors, partners, and IT professionals anticipate?
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Over Half Extend UC to Mobile Devices
January 2, 2013
- While over half of companies are integrating mobile devices into their UC architecture, just under 30% are doing so for voice
- Plan for a future where the mobile device is as important as the desktop phone, evaluate UC solutions on their ability to support a broad and ever-increasing array of mobile devices and operating systems