Real-World Costs of IP Contact Centers

March 19, 2014

Tuesday, April 8, 2014, 2:00 PM - 3:00 PM EDT


As contact centers become more complex—and crucial to the business—it’s imperative to understand the true costs of operations. Nemertes has gathered 190 data points from IT leaders operating various sizes of contact centers. Learn the true implementation, capital, and operational costs of the contact center, segmented by vendor, so you can make solid decisions.

Presented by:
Robin Gareiss, President & Founder, Nemertes Research
Irwin Lazar, VP and Service Director, Nemertes Research

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