My latest posting on NoJitter is now available:
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At last week’s Enghouse Interactive Analyst Event, I had a chance to get up close and personal with some of their contact center products.
Incoming CISOs like to joke that the first item they’re issued when they begin the new job is a T-shirt with a target on it.
Scalability and Low Initial Cost Illustrate Demand for VOIP in the Cloud
Reducing capital costs is the single largest driver for adopting cloud-based telephony. In response, Cbeyond has launched TotalCloud, a hosted telephony offering, joining a rapidly growing market of cloud-based UC providers. As with most cloud offerings, Cbeyond's TotalCloud VOIP service requires minimal upfront investment, and provides the ability to easily scale end-points up or down depending on requirements.
While only 4.5% of businesses are currently using cloud-based VOIP—and 50% of those companies are small businesses—another 20.5% are planning or evaluating VOIP in the cloud in the next two years. In fact over 23% of large businesses have plans to implement cloud-based IP in 2013.
ETA Bottom Line:
IT executives who are looking for a way to implement VOIP while reducing capital outlays should consider looking at one of the many cloud-based VOIP services available on the market today.