Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
SDN: What, Why, When?
Software Defined Networking, or SDN, is being touted as the hottest new trend in IT. Find out how to separate the hype from reality as we discuss what an SDN really is, why you should care about having one, and if & when you should plan on implementing one.
Henry Svendblad Principal Research Analyst
John Burke Principal Research Analyst