Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
The Nemertes PilotHouse award for IP telephony recognizes vendors of IP call-control servers and handsets/softphones. They also typically offer voice/unified messaging, auto-attendant, gateways, and audio conferencing bridges. IT professionals who use these services rated their providers on technology, value, and customer service.