As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Video conferencing is becoming a core component of a unified-communications architecture. Yet, with so many types of video-conferencing tools and methods, IT managers are tasked with determining users’ needs and matching them with the appropriate tools. Room video/telepresence, desktop/mobile video, video in the cloud, video-enabled Web conferencing or extranet video; the choice is huge, continually evolving, and not easy. Bandwidth considerations, availability of resources for management and in-house expertise, opex vs. capex issues, security issues revolving around the use of consumer-based video, and cost all play a role in the difficult decision IT managers have to make when evaluating enterprise video.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.