Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
The Well-Optimized Enterprise
Application Delivery Optimization (ADO) comes in a broad spectrum of flavors. The main pillars of ADO—WAN optimizers and Application Delivery Controllers (ADCs)—have important missions in the evolving, virtualizing enterprise: 68% use WAN optimizers; 57.1% use ADCs; and already 8% use the newer WAN aggregators. Improving application performance is the main driver behind optimizer adoption, while improving availability is the main driver behind ADC use. With both IT and business units, the focus is on end-user-visible apps, along with changes to back-end systems and architectures. Consequently, adoption of optimization among data centers is on the wane and doesn’t correlate with successful delivery of IT services. Aggregators help lighten the load of (and lead time for) provisioning, de-provisioning, and scaling branches by empowering use of redundant Internet links as a single WAN connection, and by making cheaper Internet bandwidth a substitute for more expensive private WAN bandwidth.