Research

Sixty-seven percent of those deployments are within the data center.
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
IT is key to just about every new business initiative.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
UCC
Reviews the top technology and business trends for 2015.
Dec 07, 2014
Dec 05, 2014
Dec 05, 2014 Dec 05, 2014 Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
Security is viewed as a business enabler by a plurality of organizations (42%), and more view security as a business enabler than do not.
Dec 05, 2014
SecComp
MDM adoption continues to rise year over year. Further, MDM, MAM, and MCM all correlate with successful mobile initiatives.
Dec 05, 2014
MNS
Dec 05, 2014
Sixty-eight percent have marketing respond to social mentions, but contact center is increasingly involved.
Dec 05, 2014
CCCE
Dec 05, 2014
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
CCCE
Dec 05, 2014
More than half of companies are increasing security spending, primarily because of new visibility, scope, and role for IT professionals.
Dec 05, 2014
SecComp | UCC

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