As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Enterprise Trusted Advisor
The annual Nemertes Enterprise Trusted Advisor program provides insight based on nearly 1,100 interviews and surveys from IT decision-makers and influencers about their relationships with technology vendors and service providers. The report addresses the characteristics and expectations of “trusted advisors,” as rated by the IT professionals.
Jul 23, 2013
IT leaders must define a new operating model that allows for innovation and adapts to the changes.
Jul 19, 2013
ETA leverages industry-leading research methodology to create a framework that measures relationship status between customer and supplier
Jul 16, 2013
Jun 27, 2013
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.