Research

Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
IT is key to just about every new business initiative.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
More than half of companies are increasing security spending, primarily because of new visibility, scope, and role for IT professionals.
Dec 05, 2014
Sixty-eight percent have marketing respond to social mentions, but contact center is increasingly involved.
Dec 05, 2014
CCCE
Dec 05, 2014
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
CCCE
Dec 05, 2014
More than half of companies are increasing security spending, primarily because of new visibility, scope, and role for IT professionals.
Dec 05, 2014
SecComp | UCC
Dec 05, 2014
PilotHouse - Vendor Ratings
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Dec 05, 2014
MNS
Dec 05, 2014
Nemertes developed this checklist to help contact center IT and operations leaders evaluate their contact center operational performance
Dec 05, 2014
CCCE
Dec 05, 2014
Issue Paper
Dec 05, 2014
UCC
Dec 05, 2014 Dec 05, 2014 Dec 05, 2014

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