Research

Sixty-seven percent of those deployments are within the data center.
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
IT is key to just about every new business initiative.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
UCC
Reviews the top technology and business trends for 2015.
Dec 07, 2014
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Dec 05, 2014
MNS
Dec 05, 2014
Nemertes developed this checklist to help contact center IT and operations leaders evaluate their contact center operational performance
Dec 05, 2014
CCCE
Dec 05, 2014
Issue Paper
Dec 05, 2014
UCC
Dec 05, 2014 Dec 05, 2014
Dec 05, 2014 Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
Security is viewed as a business enabler by a plurality of organizations (42%), and more view security as a business enabler than do not.
Dec 05, 2014
SecComp
MDM adoption continues to rise year over year. Further, MDM, MAM, and MCM all correlate with successful mobile initiatives.
Dec 05, 2014
MNS
Dec 05, 2014

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