To reduce the number of vendors and solutions running inside of the business, many organizations are also beginning to use Microsoft for voi
Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Companies are moving toward an emphasis on risk reduction rather than 100% protection.
The demands placed on IT are changing as IT leaders are increasingly asked to serve as innovators within their organizations.
Only 22% have formal plans to implement omnichannel by the end of 2015.
Complementary Webinar: Tue, Mar 10, 2015 2:00 PM - 3:00 PM EDT
Feb 11, 2015
CD | SecComp
Cloud ACD deployment is up from 0% in 2013 to 9% this year; 17% of organizations are using cloud IVR, up 140% from 2013.
Feb 10, 2015
Integrate Solutions to Deliver More Services With Fewer Providers
Feb 02, 2015
Only 8% of organizations plan SDN by 2016. Start your testing now, plan for initial deployment in 2016 or 2017.
Feb 02, 2015
Over 40% of companies have found that effective security can drive business and enable innovation.
Jan 14, 2015
IT is key to just about every new business initiative.
Jan 07, 2015
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
Jan 07, 2015
IT executives make purchasing decisions when evaluating new data center switches, colocation and managed hosting relationships.
Jan 07, 2015
PilotHouse - Cloud Delivery
On-Demand Webinar: Unified Communications strategies are rapidly changing as IT leaders.
Jan 05, 2015
Jan 01, 2015
On-Demand Webinar: Results of how vendors scored in each category and provide you with the insight into why they received that score.
Dec 18, 2014
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
Reviews the top technology and business trends for 2015.
Dec 07, 2014
Dec 05, 2014
Looking at the rise of new team chat apps and what it means for UC
Dec 05, 2014