Research

Only 22% have formal plans to implement omnichannel by the end of 2015.
Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
Cloud IP telephony plans and evaluations are leading to deployments.
With tightening IT budgets, look to offset UC spending elsewhere, or build a demonstrable business case with measurable ROI.
What cybersecurity professionals need is a next-generation architecture to integrate these new tools into a seamless web of protection.
Dec 05, 2014 Dec 05, 2014 Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
CCCE
Security is viewed as a business enabler by a plurality of organizations (42%), and more view security as a business enabler than do not.
Dec 05, 2014
SecComp
MDM adoption continues to rise year over year. Further, MDM, MAM, and MCM all correlate with successful mobile initiatives.
Dec 05, 2014
MNS
Dec 05, 2014
Sixty-eight percent have marketing respond to social mentions, but contact center is increasingly involved.
Dec 05, 2014
CCCE
Dec 05, 2014
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
CCCE
On-Demand Webinar
Dec 01, 2014
CCCE
Webinar: November 12, 2013 2:00-3:00 PM ET
Nov 13, 2014
PilotHouse Program results based on detailed ratings from IT professionals
Oct 08, 2014
Nemertes defines UCaaS as a fully hosted UC offering delivered by a service provider that manages all applications and infrastructure.
Oct 08, 2014
CD | UCC
For most organizations, migrating to an IP ACD just makes sense.
Oct 01, 2014
CCCE

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