Almost 20% of organizations use PaaS now, and more than 40% use IaaS, and the market is seeing rapid expansion
Nemertes finds that real-world IP telephony costs have dropped by 28% over the last year, while integrated UC costs have increased by 83%.
Apps drive the mobile experience, and MAM functions like app wrapping and app-to-app communication.
Although SFDC can be a powerful tool for organizations that embrace it, a handful of best practices have emerged.