Research

What cybersecurity professionals need is a next-generation architecture to integrate these new tools into a seamless web of protection.
28% of organizations have a machine-to-machine initiative in place, and a full 43% are at the very least evaluating use.
Sixty-seven percent of those deployments are within the data center.
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
IT is key to just about every new business initiative.
Twenty-three percent of organizations are already using predictive analytics tools in their contact centers.
Aug 28, 2014
CCCE
Key contact-center findings from recent research, covering topics such as the use of analytics and chat in the contact center.
Aug 26, 2014
Robin Gareiss explains the relationship of a trusted advisor--and why it's so important to both internal and external customers.
Aug 26, 2014
John Burke reviews benchmark findings on cloud adoption and best practices.
Aug 26, 2014
Johna Till Johnson discusses key benchmark findings on security.
Aug 26, 2014
Robin Gareiss to learn what's in store for IT budgets, staffing, and shadow IT spending for 2014.
Aug 26, 2014
Nemertes has published 43 reports on vendors who offer products in the Cloud and Data Center space.
Aug 21, 2014
PilotHouse - Cloud Delivery
Issue Paper
Aug 21, 2014
UCC
22% of organizations plan to integrate email, and 35% plan to or are evaluating integrating mobile into their contact center platforms.
Aug 18, 2014
CCCE
Sixty-seven percent of organizations are at least evaluating speech analytics.
Aug 18, 2014
CCCE
Fifty-two percent of companies currently use a fully IP ACD platform.
Aug 14, 2014
CCCE
Key Takeaways
Aug 14, 2014
On-Demand Webinar
Aug 13, 2014
Press Release
Aug 12, 2014
Webinar: August 12, 2014 2:00 PM - 3:00 PM ET
Aug 12, 2014
ETA

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