Research

Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
Cloud IP telephony plans and evaluations are leading to deployments.
With tightening IT budgets, look to offset UC spending elsewhere, or build a demonstrable business case with measurable ROI.
What cybersecurity professionals need is a next-generation architecture to integrate these new tools into a seamless web of protection.
28% of organizations have a machine-to-machine initiative in place, and a full 43% are at the very least evaluating use.
Consider adding two-factor authentication to your arsenal of enterprise protection, if you haven’t already.
Sep 09, 2014
SecComp
Encrypted WAN correlates with success, and is deployed by 44% of companies with another 10% of companies showing interest in the technology.
Sep 08, 2014
MNS
Just 25% encrypting SIP trunks – But, consider doing so if regulatory or security postures warrant it.
Sep 04, 2014
MNS | UCC
To improve the stickiness of mobile management, balance usability with security for the apps and security solutions IT pushes to endpoints.
Sep 04, 2014
MNS
Twenty-three percent of organizations are already using predictive analytics tools in their contact centers.
Aug 28, 2014
CCCE
Johna Till Johnson discusses key benchmark findings on security.
Aug 26, 2014
Robin Gareiss to learn what's in store for IT budgets, staffing, and shadow IT spending for 2014.
Aug 26, 2014
Key contact-center findings from recent research, covering topics such as the use of analytics and chat in the contact center.
Aug 26, 2014
Robin Gareiss explains the relationship of a trusted advisor--and why it's so important to both internal and external customers.
Aug 26, 2014
John Burke reviews benchmark findings on cloud adoption and best practices.
Aug 26, 2014
Nemertes has published 43 reports on vendors who offer products in the Cloud and Data Center space.
Aug 21, 2014
PilotHouse - Cloud Delivery
Issue Paper
Aug 21, 2014
UCC
22% of organizations plan to integrate email, and 35% plan to or are evaluating integrating mobile into their contact center platforms.
Aug 18, 2014
CCCE
Sixty-seven percent of organizations are at least evaluating speech analytics.
Aug 18, 2014
CCCE
Fifty-two percent of companies currently use a fully IP ACD platform.
Aug 14, 2014
CCCE

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