Research

To reduce the number of vendors and solutions running inside of the business, many organizations are also beginning to use Microsoft for voi
Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Companies are moving toward an emphasis on risk reduction rather than 100% protection.
The demands placed on IT are changing as IT leaders are increasingly asked to serve as innovators within their organizations.
Only 22% have formal plans to implement omnichannel by the end of 2015.
Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
CCCE
On-Demand Webinar
Dec 01, 2014
CCCE
Webinar: November 12, 2013 2:00-3:00 PM ET
Nov 13, 2014
PilotHouse Program results based on detailed ratings from IT professionals
Oct 08, 2014
Nemertes defines UCaaS as a fully hosted UC offering delivered by a service provider that manages all applications and infrastructure.
Oct 08, 2014
CD | UCC
For most organizations, migrating to an IP ACD just makes sense.
Oct 01, 2014
CCCE
On-Demand Webinar
Sep 16, 2014
Consider adding two-factor authentication to your arsenal of enterprise protection, if you haven’t already.
Sep 09, 2014
SecComp
Encrypted WAN correlates with success, and is deployed by 44% of companies with another 10% of companies showing interest in the technology.
Sep 08, 2014
MNS
Just 25% encrypting SIP trunks – But, consider doing so if regulatory or security postures warrant it.
Sep 04, 2014
MNS | UCC
To improve the stickiness of mobile management, balance usability with security for the apps and security solutions IT pushes to endpoints.
Sep 04, 2014
MNS
Twenty-three percent of organizations are already using predictive analytics tools in their contact centers.
Aug 28, 2014
CCCE
Robin Gareiss explains the relationship of a trusted advisor--and why it's so important to both internal and external customers.
Aug 26, 2014
John Burke reviews benchmark findings on cloud adoption and best practices.
Aug 26, 2014

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