Research

To reduce the number of vendors and solutions running inside of the business, many organizations are also beginning to use Microsoft for voi
Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Companies are moving toward an emphasis on risk reduction rather than 100% protection.
The demands placed on IT are changing as IT leaders are increasingly asked to serve as innovators within their organizations.
Only 22% have formal plans to implement omnichannel by the end of 2015.
Johna Till Johnson discusses key benchmark findings on security.
Aug 26, 2014
Robin Gareiss to learn what's in store for IT budgets, staffing, and shadow IT spending for 2014.
Aug 26, 2014
Key contact-center findings from recent research, covering topics such as the use of analytics and chat in the contact center.
Aug 26, 2014
Nemertes has published 43 reports on vendors who offer products in the Cloud and Data Center space.
Aug 21, 2014
PilotHouse - Cloud Delivery
Issue Paper
Aug 21, 2014
UCC
22% of organizations plan to integrate email, and 35% plan to or are evaluating integrating mobile into their contact center platforms.
Aug 18, 2014
CCCE
Sixty-seven percent of organizations are at least evaluating speech analytics.
Aug 18, 2014
CCCE
Fifty-two percent of companies currently use a fully IP ACD platform.
Aug 14, 2014
CCCE
Key Takeaways
Aug 14, 2014
On-Demand Webinar
Aug 13, 2014
CD
Press Release
Aug 12, 2014
On-Demand Webinar
Aug 12, 2014
ETA
Understanding the total cost of ownership (TCO) of contact center alternatives is critical for sound decision making.
Jul 30, 2014
CCCE | CMT
Understanding the Total Cost of Ownership of IP Telephony and Unified Communications alternatives is critical for sound decision making.
Jul 11, 2014
CMT
In 2014, more than 14% of employees use a tablet as a primary computing device.
Jul 10, 2014
MNS

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