Research

Sixty-seven percent of those deployments are within the data center.
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
IT is key to just about every new business initiative.
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Mar 09, 2014
CCCE
Mar 09, 2014
CCCE
Mar 09, 2014
CCCE
Although SFDC can be a powerful tool for organizations that embrace it, a handful of best practices have emerged.
Mar 06, 2014
CD
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
CCCE
Almost half of companies are moving to cloud email/calendar platforms
Feb 26, 2014
UCC
Feb 25, 2014
UCC
Security professionals and other senior executives are beginning to see security as a way to enable, enhance, and grow the business
Feb 25, 2014
IT-ET | SecComp
St. Pete Beach, FL July 28-30, 2014 Provocative thought leadership for IT Leaders.
Feb 21, 2014
Truly innovative companies are able to consistently generate a stream of workable innovations, both on an ongoing basis
Feb 20, 2014
IT-ET
Phrase-driven speech analysis can also help companies to ensure process and procedure compliance, evaluate sales and communication skills.
Feb 12, 2014
CCCE
Google Glass sits out on the bleeding edge of enterprise mobility.
Feb 12, 2014
MNS
Feb 11, 2014
Webinar: March 12 2:00 PM - 3:00 PM ET
Feb 11, 2014
IT-ET | MNS
52% of IPT deployments are growing (up from 48% in 2012) while only 28% of companies have fully deployed IPT.
Feb 04, 2014
UCC

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