Only 22% have formal plans to implement omnichannel by the end of 2015.
Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
Cloud IP telephony plans and evaluations are leading to deployments.
With tightening IT budgets, look to offset UC spending elsewhere, or build a demonstrable business case with measurable ROI.
What cybersecurity professionals need is a next-generation architecture to integrate these new tools into a seamless web of protection.
Nemertes has published 51 reports on vendors who offer products in the Unified Communications & Collaboration space.
May 15, 2014
PilotHouse - UCC
Nemertes Insight
May 14, 2014
76% of companies expect an increase in mobile device populations with an average increase of 20%.
May 02, 2014
Issue Paper
May 01, 2014
64% of companies plan to deploy an MDM solution by the end of 2014.
Apr 28, 2014
MNS | SecComp
In 2013, 14% of employees used a tablet as their primary work device.
Apr 25, 2014
Issue Paper
Apr 23, 2014
Tuesday, May 13, 2014 - 2:00 PM – 3:00 PM, EST
Apr 09, 2014
Almost 20% of organizations use PaaS now, and more than 40% use IaaS, and the market is seeing rapid expansion
Apr 03, 2014
CD | IT-ET | SecComp
Nemertes Insight
Mar 28, 2014
Nemertes finds that real-world IP telephony costs have dropped by 28% over the last year, while integrated UC costs have increased by 83%.
Mar 28, 2014
Webinar: April 8, 2014, 2:00 PM - 3:00 PM EDT
Mar 19, 2014
Apps drive the mobile experience, and MAM functions like app wrapping and app-to-app communication.
Mar 12, 2014
Although SFDC can be a powerful tool for organizations that embrace it, a handful of best practices have emerged.
Mar 06, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014