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Browse by Vendor: Interactive Intelligence

To reduce the number of vendors and solutions running inside of the business, many organizations are also beginning to use Microsoft for voi
Jul 01, 2015
Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
May 05, 2015
CD | CMT | UCC
Understanding the total cost of ownership (TCO) of contact center alternatives is critical for sound decision making.
Jul 30, 2014
CCCE | CMT
Issue Paper
May 01, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
Nemertes Research PilotHouse Awards
Aug 07, 2012
Nov 03, 2009
UCC