As an analyst, I spend a lot of time reading and learning about new and emerging technology.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
My latest posting on NoJitter is now available:
At last week’s Enghouse Interactive Analyst Event, I had a chance to get up close and personal with some of their contact center products.
Browse by Vendor: SAP
Insight based on interviews and surveys with more than 1,000 IT professionals about their relationships with technology vendors and service
Jul 02, 2014
Provides insight based on interviews and surveys with more than 1,000 IT professionals about their relationships with technology vendors and
Jul 02, 2014
Major trends in the UC&C space include increased cloud and hybrid offerings
May 20, 2014
In 2013, 14% of employees used a tablet as their primary work device.
Apr 25, 2014
Apps drive the mobile experience, and MAM functions like app wrapping and app-to-app communication.
Mar 12, 2014
Jan 29, 2013