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Browse by Vendor: ShoreTel

Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Jun 29, 2015
CD | UCC
Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
May 05, 2015
CD | CMT | UCC
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
UCC
Nemertes defines UCaaS as a fully hosted UC offering delivered by a service provider that manages all applications and infrastructure.
Oct 08, 2014
CD | UCC
Major trends in the UC space include more cloud offerings and increased support for new standards
May 20, 2014
IPT deployment is on the rise, 52%
May 20, 2014
Nemertes finds that real-world IP telephony costs have dropped by 28% over the last year, while integrated UC costs have increased by 83%.
Mar 28, 2014
CMT | UCC
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
Nemertes recommends considering capital, implementation, and operational costs in TCO analysis.
Aug 28, 2013
CMT | UCC
Nemertes Research PilotHouse Awards
Aug 07, 2012
Nemertes Research PilotHouse Awards
Aug 07, 2012
UCC
Dec 16, 2010
CMT | UCC
Nov 03, 2009
UCC
Oct 01, 2009
UCC
Nemertes Issue Pape
Mar 11, 2009
UCC
Nemertes Issue Paper
Feb 28, 2009
CD
Nemertes Issue Paper
Feb 28, 2009
UCC
Feb 25, 2009
CMT | UCC