This week, software development firm Clarity announced the release of Clarity Connect version 4.0, the newest rollout of its contact center platform.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Blame Elton John.
There’s a new type of application on the market, and people are trying to figure out just where it fits.
See Nemertes Live!
Each month Nemertes hosts complimentary webinars discussing our latest ground-breaking research.
Archived webinars are available to registered users. Registration is free, please click here to register. For additional information on any of these webinars, please contact firstname.lastname@example.org.
Sep 15, 2015
Date: October 14, 2015
2:00 - 3:00 PM ET
IT is changing drastically. Nemertes has documented CIOs are losing power and influence over IT, while vendors and service providers are becoming increasingly important to much-needed partnerships. Meanwhile, new skillsets are in demand within IT departments and most are having trouble finding the right people. Join this webcast to learn more about the outlook for IT. What are the new threats and opportunities for tomorrow's IT leaders, what skills do they need (fast!), and how can they position IT strategically in a fast-paced world of changing demands and technologies?
Robin Gareiss- President and Founding Partner
Irwin Lazar- Vice President and Service Provider
Aug 09, 2015
September 15, 2015 2:00 PM - 3:00 PM EDT
DevOps isn't just about Chef, Puppet, Ansible, New Relic, BMC and other new-agey software tools.
It's a way that IT organizations are succesffully transforming themselves to become agile, lean, and entrepreneurial. Learn best practices for bringing DevOps methodologies to play in your own organization--and why you can't afford to ignore it.
Johna Till Johnson, President & Founder
Jul 16, 2015
802.11ac finally offers enterprises the opportunity to built the fully wireless office, or does it? Attend this informative webinar to learn:
- How will 802.11ac Wave 1 and Wave 2 influence wireless and wired Ethernet planning?
- What are some new considerations in a Wave 1 or Wave 2 deployment?
- How will the wireless office support telephony and other rich-media applications?
- How are vendors delivering Wave 1 and Wave 2 functionality, and what is the upgrade path from existing WLAN networks to 802.11ac?
Matt Craig, Research Analyst
Jun 23, 2015
A growing number of organizations are using Microsoft Skype for Business (formerly Lync) for telephony. Those that also have a contact center are confronted with the question of what to do about their contact centers. There are a number of different solutions on the market that integrate with Lync, but each one has different capabilities and is not suitable for all scenarios. Learn about the features and functionality of the different Lync-capable contact center solutions that are on the market today. And, gain actionable insight and recommendations into which solution(s) make the most sense to accomplish different business outcomes.
Lisa Durant, Research Analyst
Irwin Lazar, Vice President and Service Director
Jun 16, 2015
Nemertes Research recently interviewed more than 40 companies to gather data on Unified Communications and Collaboration adoption. Attend this special webinar to learn:
Irwin Lazar, VP & Service Director and Lisa Durant, Research Analyst
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Webinar Replay: If I'm Using Office 365 and Salesforce.com, Why Am I Still Paying So Much for MPLS? The Next Generation of WAN is Here
May 12, 2015
In the age of virtual software defined everything as a service, whither the WAN? In this session we will show you how your wide-area network will be reshaped by key trends in virtualization, SDN and NFV, and an as-a-Service revolution, and walk you through some of the emerging vendors in this pivotal space.
Presenters: John Burke, Principal Research Analyst & CIO and Irwin Lazar, VP & Service Director
Apr 08, 2015
You'll get actual cost data, based on detailed interviews with IT leaders.
In Nemertes’ 9th annual evaluation of real-world communications costs, learn what companies truly pay to acquire, implement, and operate IP telephony and UC—both on-premises and in the cloud. Specifically, we'll discuss:
Robin Gareiss, President and Irwin Lazar, VP & Service Director
Mar 10, 2015
Tue, Apr 7, 2015 2:00 PM - 3:00 PM EST
Nemertes Research recently gathered hundreds of ratings from IT leaders of their contact-center providers, Automatic Call Distributor (ACD), Call Recording, Interactive Voice Response (IVR), Outbound Dialer, and Workforce Management Solutions . During this webinar we'll provide the results and provide insight into how vendors scored in each category. We'll show how IT buyers can leverage these findings to make better purchasing decisions.
Presenters: Irwin Lazar, VP and Service Director and Lisa Durant, Research Analyst
Feb 11, 2015
Tue, Mar 10, 2015 2:00 PM - 3:00 PM EST
Although enterprise adoption remains low, enterprise interest is still climbing, and SDN is the marketing term du jour. Now that everything is SDN, what does SDN mean? And, what will it mean to you?
During this webinar Nemertes Principal Analyst and CIO John Burke will give you the new lay of the land in terms of vendors and technologies, point up differences among the major approaches, and lay out the key things to watch for in order to tell whether you are ready for SDN...and whether it is ready for you.
Jan 14, 2015
Tuesday, February 10 2014 at 2pm-3pm ET
Security breaches can be company- and career-disrupting events--just ask Sony, Target, JPMorgan, or any of the dozens of other firms that have experienced devastating breaches during 2014.
So it may be counterintuitive to think of security as a business enabler--but that's exactly what the most forwardlooking companies are doing. Over 40% of companies have found that effective security can drive business and enable innovation.
Join Nemertes' CEO Johna Till Johnson and CIO John Burke to learn the best practices and success strategies of these companies, and how you can turn security from a business inhibitor to a business enabler in your organization.
Johna Till Johnson CEO and Co-Founder
John Burke CIO
Jan 05, 2015
Unified Communications strategies are rapidly changing as IT leaders look to consolidate disparate platforms, embrace the cloud, integrate mobile devices, and add video conferencing capabilities. In this webinar we’ll look at the trends around unified communications, we’ll discuss how organizations are building UC business cases, and we’ll share actionable recommendations for achieving UC success.
Irwin Lazar, VP and Service Director & Lisa Durant, Research Analyst
Dec 18, 2014
Nemertes recently gathered hundreds of detailed ratings from IT leaders on their mobile device management (MDM), mobile application management (MAM), mobile application development systems (MADS), wireless LAN products, and mobile operating system providers.
Presenter: Irwin Lazar, Vice President & Service Director, and Matthew Craig, Research Lead
Dec 01, 2014
Successful contact centers require both reliable technology and effective business practices; however, IT support and operations leaders aren't always on the same page when it comes to understanding their contact centers' needs. Nemertes conducted live interviews with both IT executives and contact center/customer service operations leaders to understand both viewpoints and identify ways to bridge the knowledge and awareness gap between IT and operations. Attendees will learn how organizations can use both technology and business practices to improve contact center success, create successful customer experience initiatives, measure first call resolution, and improve customer engagement. Nemertes will also identify pitfalls and obstacles that create communication gaps between IT and contact center operations teams and how to overcome those challenges.
Sep 16, 2014
Join Nemertes Research and CIO and Principal Research Analyst John Burke as we review the 2014 PilotHouse program in cloud and data center. We'll explain what we asked, who we asked, and the results: what IT leaders think of their primary providers of data center switching, colocation and hosting, infrastructure as a service (IaaS), SaaS CRM, and SaaS Email.
Presenter: John Burke, CIO and Principal Research Analyst
Aug 12, 2014
Enterprise trusted advisors provide a fresh perspective, enlighten technology and business leaders with new ideas and expertise, and develop insightful strategies. But what makes a trusted advisor? Why do some companies and IT organizations incubate trusted advisors, while others don’t? Nemertes has conducted extensive research and developed a framework to identify key trusted-advisor characteristics. In this session, you’ll learn:
Apr 09, 2014
Tuesday, May 13, 2014
Nemertes recently conducted a total cost of ownership analysis for IP telephony and unified communications, covering both first year costs and on-going operational costs, based on data gathered from hundreds of end-user organizations. Join us for this informative webinar where we’ll review the results: Which vendor is cheapest to operate? Which is most expensive? What’s the average spend for implementation, maintenance, and on-going support? How does Lync compare to Avaya, Cisco, and ShoreTel? Find out the answers to these questions and more!
Robin Gareiss, President & Founder, Nemertes Research
Mar 19, 2014
Tuesday, April 8, 2014, 2:00 PM - 3:00 PM EDT
As contact centers become more complex—and crucial to the business—it’s imperative to understand the true costs of operations. Nemertes has gathered 190 data points from IT leaders operating various sizes of contact centers. Learn the true implementation, capital, and operational costs of the contact center, segmented by vendor, so you can make solid decisions.
Feb 11, 2014
Date: March 12 2014
Time: 2:00 PM - 3:00 PM ET
Every IT person has heard ad nauseam about the rise of cloud services and their impact on IT. Many organizations—particularly small and midsize ones—are finding that a trifecta of cloud-based SaaS offerings meet the majority of their business requirements: A cloud-based communications provider (such as Google), combined with cloud-based document-sharing services (such as those provided by Box) and a cloud-based business-process solution (such as that provided by Salesforce). But can companies truly turn over their business processes to the cloud?
Find out the strengths and weaknesses of a SaaS-centric approach to IT, including impacts on network infrastructure, security, and business agility in this informative Webinar.
Johna Till Johnson, CEO & Founder, Nemertes Research
Beyond Oracle, Microsoft and IBM: How to Meet Your Need For Speed When your Legacy Database Can't Keep Up
Jan 15, 2014
Tue, Feb 11, 2014
When you need analysis on a database in real time, and your current general-purpose database can't get you there, a world of other options are available. We'll explore the kinds of problems driving organizations to adopt databases optimized for speed, and the variety of systems out there meant to address the challenge, including in-memory databases like SAP HANA, VoltDB, and MemSQL; and columnar systems such as HP Vertica, Teradata, or ParAccel.
Johna Till Johnson, CEO and Founder
Dec 12, 2013
Unified Communications has existed in one form or another for over ten years, but even now enterprises struggle to create a UC strategy, integrate UC applications from vendors such as Avaya, Cisco, and Microsoft, evaluate the role of cloud, extend UC out to mobile workers, integrate UC in their contact centers, and incorporate video. During this informative webinar we'll share the latest Nemertes research on UC adoption, highlight what makes for a successful deployment, and provide practical guidance for a go-forward strategy.
Robin Gareiss, Executive Vice President and Co-Founder
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